Effective Date: April 2026 | Last Updated: April 2026
These Terms of Service (“Terms”) govern your access to and use of onyxacne.com and all purchases made through this website. By visiting our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. About Us
Onyx Pillowcase is a Florida-based company selling zinc-ion therapeutic pillowcases directly to consumers in the United States via onyxacne.com. For questions, contact us at info@onyxacne.com.
2. Eligibility
By using this website, you represent that you are at least 18 years of age and are legally capable of entering into a binding contract. This website is intended for use by residents of the United States only.
3. Products & Descriptions
We make every effort to display accurate product descriptions, images, and clinical information. However, we do not warrant that product descriptions or other content is error-free, complete, or current. If a product you receive is materially different from its description, please contact us within 7 days of delivery.
We reserve the right to modify, discontinue, or limit availability of any product at any time without notice. Prices are subject to change without notice, but confirmed order prices will be honored.
4. Orders & Payment
By placing an order, you are making an offer to purchase the selected product(s) at the listed price. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment has been received, we will issue a full refund promptly.
All payments are processed in US dollars through our secure payment processor. We accept major credit and debit cards. We do not store your full payment card details on our servers.
In the event of a typographical pricing error, we reserve the right to cancel the affected order and notify you. We will not be obligated to fulfill an order placed at an incorrect price.
5. Shipping
We offer free standard shipping on all orders within the continental United States. Estimated delivery timeframes are provided for convenience only and are not guaranteed. We ship from Florida. We are not responsible for delays caused by shipping carriers, weather events, or circumstances beyond our control.
Title and risk of loss pass to the buyer upon handover to the carrier. If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
6. Returns & Refunds
All returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms by reference. Please read it before placing your order.
7. Health & Medical Disclaimer
The Onyx Pillowcase is a wellness and skincare product. It has been clinically tested and approved by the Helsinki Committee for acne reduction, inflammation reduction, and seborrhea. However, the product is not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary. If you have a serious skin condition, please consult a licensed dermatologist or physician before use.
We do not make health claims beyond what our clinical trial data supports.
8. Intellectual Property
All content on onyxacne.com — including but not limited to text, product descriptions, clinical data references, photographs, logos, and graphics — is the proprietary property of Onyx Pillowcase and is protected by applicable US and international intellectual property laws. Unauthorized reproduction, distribution, or use of any content from this site without our prior written consent is strictly prohibited.
9. Prohibited Uses
You agree not to use this website to:
Submit false or fraudulent orders or payment information.
Engage in any conduct that restricts or inhibits other users from using the site.
Attempt to gain unauthorized access to any part of the website or its systems.
Use automated bots, scrapers, or data mining tools without our written permission.
Transmit any unsolicited commercial communications or spam.
10. Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Individual results from product use may vary.
11. Limitation of Liability
To the fullest extent permitted under applicable law, Onyx Pillowcase, its owners, employees, and partners shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website or products, including but not limited to loss of revenue, data, or goodwill. Our total liability to you for any claim arising from your use of this site or purchase of our products shall not exceed the amount paid by you for the specific order at issue.
12. Indemnification
You agree to indemnify and hold harmless Onyx Pillowcase and its affiliates, owners, and employees from any claims, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms or your use of this website.
13. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in the State of Florida. You waive any objection to jurisdiction or venue in such courts.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised Terms. We will not retroactively change the terms that governed a completed purchase.
15. Contact Us
Questions about these Terms? Reach us at:
Onyx Pillowcase Florida, USA Email: info@onyxacne.com Response time: 1–2 business days
