Effective Date: April 2026 | Last Updated: April 2026
This Privacy Policy applies to all information collected through onyxacne.com, operated by Onyx Pillowcase, based in Florida, USA. By using our website or placing an order, you agree to the practices described in this policy.
1. What Information We Collect
Information You Provide Directly
Name and contact details — first name, last name, email address, phone number.
Billing and shipping address — required to process and deliver your order.
Payment information — credit/debit card details, processed securely by our payment processor. We do not store or have access to your full card number.
Communications — any messages you send us via email, contact forms, or customer support channels.
Information Collected Automatically
Device and browser data — IP address, browser type, operating system, and device identifiers.
Usage data — pages visited, time spent on the site, referring URLs, and click behavior, collected via cookies and analytics tools.
Purchase history — products ordered, order dates, and transaction values.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process, fulfill, and ship your orders.
To communicate with you about your order status, shipping updates, and customer support.
To send you marketing emails and promotions (only with your consent; you may opt out at any time).
To improve our website, product offerings, and customer experience.
To detect, investigate, and prevent fraudulent transactions and other illegal activity.
To comply with applicable legal and regulatory obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service Providers: Third-party vendors who help us operate our business — including payment processors, shipping carriers, email platforms, and analytics providers. These parties are contractually required to protect your data and may only use it to perform services on our behalf.
Legal Compliance: When required by law, court order, or governmental authority, or when necessary to protect the rights, safety, or property of Onyx Pillowcase or others.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. You will be notified of any such change via a prominent notice on our website.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website and analyze user behavior. Please refer to our Cookie Policy for full details on what we collect and how to manage your preferences.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain our business records, to comply with legal obligations, and to resolve disputes. Order and transaction records are generally retained for a minimum of 5 years for accounting and tax purposes.
6. Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal data:
Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the sale or sharing of personal information (we do not sell data, but you may exercise this right at any time).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
California residents have additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). To exercise any of these rights, contact us at info@onyxacne.com. We will respond within 45 days as required by law.
7. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
8. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policy of any third-party site you visit.
9. Children’s Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@onyxacne.com and we will promptly delete the information.
10. Updates to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated via a notice on our website. Your continued use of the site after any update constitutes acceptance of the revised policy.
11. Contact Us
For any privacy-related questions, requests, or concerns:
Onyx Pillowcase Florida, USA Email: info@onyxacne.com Response time: within 2 business days for general inquiries; within 45 days for formal rights requests.
